Post-occupancy evaluation: Time for some feedback?

Post-occupancy evaluation (POE) – the process and product of gathering systematic feedback about a building’s performance – is a vital yet perpetually underachieved part of the design process. It can help architects measure the intangibles of great design; it can identify problems from the use and perception of places; it can improve strategies for contemporary architectural practice. If used well, it can demonstrate the architect’s abilities to satisfy and persuade current and future clients. So, why do so few want to undertake POE?